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The Mandarin Palace

Tuesday, 20 November 2012 10:12





casino review


The Mandarin Palace Casino is owned by Genesys Technology NV and has an Asian/Chinese-theme mostly reflected in the various descriptions, as the site itself doesn’t seem that much themed. The casino was established in 2009 and is licensed in Curacao. It runs on BetOnSoft online casino software and offers a good variety of quality games. This casino accepts players from the US.


This casino uses a CSS (coordinated 3-tier security system), which encompasses Advanced Technology, Transactional Integrity Safeguard and a Strict Privacy Policy. In addition to that, the casino employs 128-bit SSL encryption in order to completely secure all financial transactions. Finally, the casino is tested by iTech Labs and its certificates can be found on the site. Sadly, they don’t include payout rates. 


We are happy to report that BetOnSoft is a really good software that, although takes a little longer than usual to install, provides an excellent online casino experience. The games from this provider have really good graphics and animations, interesting themes and are user-friendly. You will surely have a good time playing in this casino. You can choose from slots, roulette, blackjack, video poker, craps and other classic casino games. The software can be accessed on the site using the “Instant Play” option or after downloading and installing it on your computer. 


New players registering at this casino can receive a 100% Deposit Match Bonus up to €200. Sadly, that’s not the biggest bonus around. The wagering requirement for this promotion is 40x play-through with the bonus amount before withdrawing is made possible. Additionally, if your first deposit is of over €25 you can receive Free spins at the Mermaid Serenade video slot. The maximum withdrawal for this bonus is €100. Note that you cannot receive to bonuses if you use Neteller or Moneybookers as your deposit options. Aside of the welcome bonus, the casino offers weekly bonuses of various types. 


The casino supports a good deal of the most popular payment options, including credit and debit cards, Neteller, Moneybookers, PaysafeCard, UKash, bank transfers, pre-paid cards and more. Withdrawal requests in this casino are processed on Mondays and Thursdays and are pending up to 48 hours so the wait time can be a little long at times. Depending on your loyalty level at the casino you will be able to withdraw different amounts: Bronze players can withdraw up to $1,500 per week, Silver players $2,500 per week, Gold players $3,500 per week and Platinum players $5,000 per week. 


Customer support in this casino operates 24/7 and can be contacted through live chat application, e-mail and by phone. The support staff is friendly and will do its best to answer all possible questions and resolve any problems their customers are facing while playing at the casino. 


The Mandarin Palace is another solid casino from Genesys. It offers interesting and cool games running on solid software and provides satisfying customer service. The downsides include the banking system and its limits and rather weak promotions. 







Name: Mandarin Palace Casino
Site URL: www.mandarinpalace.com
Established:  2009 
Payout:  No audited payouts


Jurisdiction:  Curacao
Languages: uk fr de it

The casino does not accept players from South Africa, China, Japan


rankline8.0 8,44 / 10

Overal Score: 8,44
Software / graphics:  10
Game variety:  9
Sign-up bonus:  8
Promotions:  8
Wagering requirements:  9
Progressives:  9
Banking options:  8
Customer support:  9
Payout percentage:  6
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