Jack Gold Casino is a brand new version of what you could have known before as Jack Wild Casino that was relaunched in January 2013. The casino is operated by Locus Gaming Isle of Man Limited and is licensed by the Isle of Man Gambling Supervision Commission and offers game from Realistic Games and recently from Microgaming’s Quickfire platform. The casino is trying to focus on the growing mobile market and can be viewed on devices of all sizes, from smartphones, through tablets to even smart TV’s in the near future. 

This casino cares a great deal about the security of its players. Using industry standard SSL encryption technology it protects information from any sensitive transactions, like payments in and out of your account. It also employs additional security procedures to ensure confidentiality, integrity and availability of your user information. The casino’s Random Number Generator is audited and certified by the independent company Technical Systems Testing (TST) and while the site doesn’t provide any certificates with general payout information you can find such data in the description of each game on the site. 

Jack Gold Casino was offering titles from Realistic Games, but has recently also integrated Microgaming’s Quickfire platform to its offering. Realistic Games slots are known for their special feature which allows you to switch the view when playing: you can either zoom in directly on the reels or enjoy a view of a 3D casino room. Aside of that their slots include rather simple 3 and 5 reel games, but they also have a very nice Blackjack and Roulette. The Quickfire offering includes the well-known Microgaming titles like Thunderstruck, Tomb Raider, Agent Jane Blonde or Avalon. While the casino runs on software from two different providers, counting them reveals that the total amount is barely 16 different games, which is rather disappointing. Being an ‘Instant play’ casino, it doesn’t require that you install any special software. The games can be played with ease directly from your browser. The feature that the casino is most proud of is it’s scalability to devices of different sizes. You can visit it using your phone, tablet and personal computer and it will be displayed correctly on all of them. The casino’s team is also working hard to add Smart TV support.

New players registering at Jack Hold will receive a 100% Welcome Bonus up to £150 on their first deposit. The bonus is subject to a wagering requirement of 25x deposit + bonus amount that has to be met within 30 days from receiving the bonus. Only after clearing this players will be able to withdraw any winnings from their accounts. Other promotions at Jack Hold include a “CashBack Jack” Bonus that gives you £5 back for every £25 you lose on specific days and a Monthly TopUp bonus that gives you additional funds for depositing during certain times of the month. The casino also announced that it will be launching a brand new Rewards program very soon, so make sure to watch out for that. 

The banking options at the casino are rather limited. Right now you can only use debit and credit cards from Visa and MasterCard, but listed as ‘coming soon’ are such payment methods as Skrill, Neteller and Ukash. The withdrawal limit is £5000 per 24 hours. If you want to withdraw a bigger amount you need to contact the casino’s customer service. 

Sadly, customer support is another lacking part of this casino. You can only contact the support team by e-mail or by writing a letter. That’s a rather weak offer, as by today’s standard one would at least expect a Live Chat application or a phone number. The ‘Contact us’ section of the site also provides links to the casino’s Facebook and Twitter accounts, but that doesn’t make up for the obvious deficiencies.

While Jack Gold itself was launched only a couple of months ago, it’s not a completely new casino in general, so the glaring shortcomings are rather surprising. The casino is affiliated with not one, but two providers of very good games, yet its library of available titles is very small. Banking and customer services also offer only the bare minimum of options and lack the one’s you would usually expect to see in any online casino. While the main feature of scalability is definitely interesting, it’s not enough to cover all the other faults, so we hope that Jack Gold Casino will grow with time.