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Curaçao (Netherlands Antilles)

Monday, 24 September 2022 09:24


About the Curaçao Jurisdiction

Curaçao is an island forming part of the Netherlands Antilles, situated north of Venezuela in the Caribbean Sea. Curaçao is a territory of the Netherlands, however, because of Curaçao's distance from other European countries, they are able to operate their own government. Curaçao has been issuing e-licenses since 1996, that is longer than most other jurisdictions. Nowadays, Curaçao is known as one of the most commonly used online gambling licensers, since they offer good conditions to Internet gaming companies, for example, a low company tax rate of only 2% on net profits.

The Curaçao Internet Gaming Association (CIGA) is responsible for gaming activity in the country. CIGA members comprise two groups: operators, who directly engage in online gaming activities within the island of Curacao, and non operators, that is, companies representing support activities such as banking, insurance, trust management, software, office rental etc.

Curaçao Licences

All CIGA membership agree to comply with the following basic rules:

• to operate under an Internet gaming license issued by the Netherlands Antilles,

• to maintain a complete audit trail of individual wagers and transactions for each customer,

• to avoid the creation and dispersal of any false or misleading advertising and marketing,

• to refuse any and all wagers from individuals under 18 years of age or residents of the Netherlands Antilles,

• to make their gaming programs and systems available to independent, third party review within a reasonable amount of time,

• to maintain adequate financial resources to pay any and all winning wagers on demand,

• to assist with the betterment of consumer confidence within the online gaming industry.

All members have to abide by CIGA Membership Code of Conduct, which sets rules connected with regulatory compliance, consumer privacy and data protection, financial issues, banking and transaction processing, dispute resolution and audit trails, accountability, limiting accessibility by minors, control of compulsive gambling.

In order to apply for a license in Curaçao, a company has to fill out an application provided by the Netherlands Antilles Chamber of Commerce and endure a 6 week-long investigation by the Department of Justice. The company must also pay a 60,000 (ANG) deposit, followed by a monthly fee of 10,000 (ANG) for the first two years of the licensing agreement.

Resolution of Complaints and Disputes

Unfortunately, although Curaçao has strict requirements for obtaining a licence, they don’t care about disputes between players and casino operators. At CIGA’s website we can read that “currently, CIGA does not have the capacity to handle player complaints against members, however all such complaints will be passed on to the appropriate member; who will be expected to respond in a timely manner.” So if you are experiencing any problems with a casino operator licensed in Curaçao, you won’t get any support from their licensing authority.

Summing up

Curaçao is regarded as a second tier jurisdiction due to the fact that their dispute resolution procedure basically consists of telling the player to settle the problem directly with the casino.

For more information visit CIGA’s website at http://www.ciga.an/

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