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Online gambling in New Jersey is now live for two days and people are still experiencing glitches related to geolocation systems.
Geolocation technology that is supposed to verify players’ locations in order to block anyone trying to access gambling websites from outside New Jersey.
It appears the systems are still working ‘too well’ and are shutting out players that are within the state. The problem has been known since the trial period started on 21st but operators vowed to fix it for the official launch. Currently, the issue seem to be affecting customers playing at sites belonging to Borgata and Caesars Interactive Entertainment.
Joe Lupo, vice president of operations of Borgata said the casino is working to fix the problem. “Yes, we are making very steady progress. We recognize some difficulties and are testing and repairing the platform, which we believe are normal for this early in the launch, but are committed to working day and night to provide a quality product.”
Meanwhile, Seth Palansky, a spokesman for Caesars, said that various problems are not caused by the casino’s systems but by users’ machines.
“Things have been overblown thus far. In fact, I would say we have had zero software glitches with our platforms. … The majority of issues we are seeing are on the user end, typically tied to browsers, plug-ins and other programs running at the same time,” stated Palansky. He did however confirm that geofencing did cause some connection problems. “Geolocation appears to be the biggest issue on our end and we are working with our provider to help rectify some of the false positives,” he commented.
Robert Heller, a gaming industry consultant and president of Spectrum Gaming Capital believes that such issues will not cause long term problems for the New Jersey industry. “I think absolutely, these problems are temporary. The most important thing slowing it down may be that it’s a new business,” he said.
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